What does your 7% management fee include?
It covers ongoing administration: rent collection, tenant communication, owner financial reporting, and routine oversight, as described in your management agreement. Tenant placement, coordinated maintenance work, on-site visits, and eviction coordination are charged as listed on our Pricing page.
Are there any additional charges?
Yes, for separately listed services (tenant placement, maintenance coordination, on-site visits, eviction coordination) and third-party costs such as contractor invoices. We charge $0 for lease renewals and $0 for routine administrative fees.
Do you charge when rent is not collected?
Our 7% fee applies to rent actually collected, subject to your management agreement.
How do you handle maintenance requests?
Tenants report issues to us. We find suitable contractors, request estimates, schedule repairs, coordinate access, monitor progress, and keep you informed.
Who pays for property repairs?
The owner remains responsible for approved vendor expenses. We charge a coordination fee of 10% of the applicable vendor invoice, and contractors are paid after we receive the required funds from the owner, subject to your management agreement and applicable law.
How do owners approve repairs?
Repairs are coordinated with you. The approval process and any spending thresholds are set out in your management agreement.
What is your tenant placement fee?
35% of the first month's rent, subject to final leasing authorization and applicable Massachusetts requirements. We do not independently prepare leases.
Do you charge lease renewal fees?
No. Lease renewals are $0.
Do you manage properties owned by out-of-state investors?
Yes. Owners who live outside Massachusetts or far from their property are among the owners we serve.
What types of properties do you manage?
Single-family homes, multifamily buildings, apartment communities, commercial, and mixed-use properties, subject to review of each property.
How frequently do you inspect properties?
Visits are scheduled with you. Each on-site visit is $75 and is a visual condition review, not a licensed engineering, structural, or code inspection.
How do owners receive financial reports?
We provide organized rent tracking and owner financial statements. Format and schedule are set in your management agreement.
Do you manage commercial properties?
Yes, suitable commercial rental properties such as office, retail, and mixed-use, subject to review.
How do I get started?
Request a free management proposal or call us. We will review your property, send a proposal, and walk you through the management agreement.
What areas do you serve?
Marlborough and communities within about 35 miles. Availability is confirmed for each property. See Service Areas.
How does your pricing compare with other management companies?
The lowest monthly percentage does not always mean the lowest total cost. We publish verified competitor rates and a calculator on our Pricing page so you can compare total annual cost.